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Q. Do you deliver?
Yes-we deliver all over Southern California. If we deliver, we also typically install the items at your direction.
For commercial projects, as well as larger residential projects, delivery/installation can be provided to destinations outside Southern California. Please contact us for details.
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Q. What is your store return policy?
It's simple--if it doesn't work, bring it back (only exception--large trees and customs).
All returns and/or exchanges are to be with the item(s) in "as-sold" condition, and with the original sales tag(s) attached--then:
- cash, check, or credit refund within 24 hours (with receipt).
- exchanges or store credit within 3 days (with receipt).
- no returns or exchanges on large trees and any custom work.
We know that you have to be completely satisfied with our products in your home or office for you to remain a loyal customer, and for you to tell your friends and acquaintances good things about us. We know that only happy people come back!
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Q. I have a space that needs a tree of a certain height and width. Can you customize trees?
Yes.
We can design to most any height requirement, width, fullness, trunk style, and foliage type and color. Many of the trees in our showroom can be used to get ideas on foliage type/color and style of tree.
The same comments apply to customizing plants, greeneries, and arrangements.
We do require a non-refundable deposit before starting a custom project.
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Q. Do you do custom floral arrangements?
Yes.
Our designer will work with the client (usually on an appointment basis) to discuss colors, style, and dimensions and to help select the various botanicals to be used for the arrangement. It is helpful if the client can provide samples of fabrics and photos, if available, to assist in color coordination.
Cost is based on materials used, and designer labor. We will provide an up-front estimate for the floral arrangement if requested. We do require a non-refundable deposit before starting the project.
In addition to our floral designers, most of our people have design backgrounds and are skilled in coordinating colors, styles, and designs for your assistance.
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Q. Do you work with designers, or are you retail only?
We work with many designers, architects and contractors on both residential and commercial projects, as well as directly with commercial clients.
We extend courtesy to the trade. Designers are welcome to bring their clients to our showroom—many times this gives the client better insight into the project design.
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Q. How do silk plants handle exposure to direct sun?
Generally, most conventional silk plants will not fare too well. Direct sunlight will tend to fade and /or discolor the foliage of most silk plants over time. The less the direct sun exposure, the longer the life of the foliage.
That said, there are some special foliages developed recently that incorporate UV protection for outdoor use. These include several shrubs, trees, flowering bushes and greeneries that will last for a reasonable period of time in sun exposure conditions.
We carry several of these UV protected foliages in our showroom. But, as foliages with UV protection are now a rapidly developimg area, please contact us if you'd like further information on the latest developments.
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Q. How are silk plants maintained and cleaned?
Dust is the enemy of indoor plants—both real and silk. A routine light feather dusting, or using a hair dryer on the cool setting, will maintain the silk plants. If dust is heavy, some trees and plants can be taken out of their containers and washed off outside.
We also sell an exceptional aerosol spray cleaner, imported from Holland, which provides superb dust removal with no wiping/polishing required. This is a water-based, odor-free, biodegradeable cleaner.
This is the only effective silk plant cleaner we have found--and the only one we will recommend.
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Q: I've purchased silk plants from various websites, and generally have been very disappointed quality wise. How are you different?
We too have purchased plants from several websites and catalogs—just to check the competition. The photos on the websites/catalogs looked terrific, with descriptions to match.
But what a disappointment! Trees usually arrived broken loose from their cartons. The quality ranged from poor to frankly terrible.
The message we learned—for these type products, you can’t tell quality over the internet or from a catalog!
That's why we have a showroom. We believe that it's only when you see the quality of the product first-hand, that you can be assured of the beauty, elegance, and style your home or office deserves.
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Q: I'm very concerned and particular about quality. I want my trees and plants to be realistic. How do I know your quality?
Our main focus is quality and realism in all our products—and we are known for it!
We are very selective in the foliages and products we use. Also, the higher quality suppliers we use are continually making remarkable improvements in the realism of their botanicals.
With regard to quality, we believe "seeing is believing"—and we might add we also believe "touching is believing" .That’s why we proudly showcase our products in our Laguna Niguel showroom.
Always remember--there's no substitute for quality!